When communicating with an angry patient; the nurse must first:

Identify emotions

Listen actively

Explore options

Offer positive comments

Answer and Explanation

The Correct Answer is A

Choice A rationale: This is an important step but it comes second after actively listening to the patient. Understanding the underlying emotions allows the nurse to respond appropriately and address the patient's concerns effectively. By identifying the emotions, the nurse can establish a foundation for constructive communication and work towards resolving the source of anger.
Choice B rationale: Listening actively is an important component of effective communication and it entails paying attention to the client's verbal and non-verbal cues. This shows empathy and an interest in the patient’s concerns.
Choice C rationale: Exploring options is relevant, but it is a subsequent step in the communication process after active listening and identifying emotions.
Choice D rationale: this is inappropriate especially when dealing with an angry patient as it may sound patronizing, insincere, and dismissive.

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Correct Answer is A

Explanation

The working phase of the nurse-client relationship entails the implementation of interventions and evaluation of outcomes while modifying the plan of care with need. The nurse supports and educates the client while helping them to cope with their situation. This process requires constant communication, trust, and collaboration between the nurse and the client.

A. Calm B. Depressed C. Agitated D. Confused

Correct Answer is C

Explanation

Choice A rationale: High temperatures do not usually cause people to become calm unless they are suffering from heat exhaustion or heat stroke, which are medical emergencies.
Choice B rationale: depression is usually associated with low temperatures and reduced sunlight exposure rather than high temperatures.
Choice C rationale: high temperatures is associated with arousal and agitation in some individuals which may be due to the effects of heat on the individual’s nervous system, cardiovascular, and endocrine systems.
Choice D rationale: confusion is not usually associated with confusion. However, it may result in confusion in older adults and individuals with other underlying conditions.

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When communicating with an angry patient; the nurse must first:

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

In the Working phase of the nurse-client relationship, the client and nurse work toward the goals that are agreed upon. (True or False)

Correct Answer is A

Explanation

The nurse should monitor the temperature of the environment of a client who becomes easily agitated, with awareness that increased temperatures sometimes may cause the client to become:

Correct Answer is C

Explanation

The basic goals of a therapeutic environment include all of the following except:

In preparing discharge planning for a client who has been prescribed lithium for the treatment of bipolar disorder, the nurse must be sure that the client demonstrates an understanding of the need to monitor his or her diet for intake of:

During an admission assessment, a male client states that he has been having auditory hallucinations and difficulty concentrating at work. This type of data is referred to as:

A client has been taking an antipsychotic medication for several years. It is of vital importance for the nurse to observe the client for tardive dyskinesia. Signs and symptoms of tardive dyskinesia include:

Showing empathy toward a client is an effective tool in establishing rapport. Which statement is the best example of an empathetic response?

Which is an accepted criterion for inpatient admission to a mental health facility?

Regarding the environment, it is important for the nurse to be aware of lighting for some clients. Clients with a diagnosis of schizophrenia may be bothered by lights that are flickering because this may trigger.