A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts. It is important to have agreements about how team members will work together because:
People are naturally difficult and will not work well together without such agreements.
A way to eliminate unproductive team members must be available.
If there are no agreements, each member will make up rules about how to handle disagreements.
People will naturally ask for agreements about how to be together.
The Correct Answer is C
Choice A reason: This choice suggests a negative view of human nature that is not constructive for conflict resolution. It is not typically the role of a mediator to assume that people are inherently difficult.
Choice B reason: The goal of conflict resolution is not to eliminate team members but to find ways to work together effectively. This choice does not reflect a healthy approach to resolving team conflicts.
Choice C reason: This choice recognizes the importance of having clear agreements or protocols in place to guide team members in resolving conflicts. Without such agreements, there is a risk of inconsistency and further conflict, making this the most appropriate answer.
Choice D reason: While it is true that people may seek agreements, this choice does not directly address the issue of conflict resolution within a team. It is more about the desire for harmony rather than a method for resolving conflicts.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
Choice A: State nurse practice act
The State Nurse Practice Act is a set of laws that governs how nurses should practice nursing in each state. It provides a broad framework for the practice of nursing, but it does not provide specific details about procedures such as inserting an IV catheter.
Choice B: More experienced nurse
While a more experienced nurse can be a valuable resource for a newly licensed nurse, they may not always be available. Additionally, their methods may vary and may not always align with the current best practices or institutional policies.
Choice C: Website
While there are many educational resources available online, the information on websites can vary in quality and may not be up-to-date or in line with the specific policies and procedures of the nurse's institution.
Choice D: Institutional policy and procedures manual
The institutional policy and procedures manual is the most reliable source for a newly licensed nurse to review the procedure and the standard at which it should be performed. This manual provides detailed, step-by-step instructions for various procedures and is tailored to the specific practices and standards of the institution. Therefore, it is the best choice in this scenario.
Correct Answer is B
Explanation
Choice A reason: While it is beneficial for a nurse manager to be knowledgeable about legal aspects of termination and discipline, being an expert is not a practical expectation. The expertise typically lies with legal professionals and human resources departments.
Choice B reason: This is the correct choice because it is essential for a nurse manager to adhere to the organization's established policies when addressing disciplinary issues and termination. This ensures fairness and legal compliance.
Choice C reason: Adjusting standards and policies to assist and protect an employee may not be appropriate as it could lead to inconsistencies and potential legal issues. Standards and policies are in place to ensure uniformity and should be followed unless officially changed.
Choice D reason: A nurse manager may provide support to problem employees, but functioning as a counselor is not within the scope of their managerial responsibilities. Referral to professional counseling services would be more appropriate.
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