A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts. It is important to have agreements about how team members will work together because:
People are naturally difficult and will not work well together without such agreements.
A way to eliminate unproductive team members must be available.
If there are no agreements, each member will make up rules about how to handle disagreements.
People will naturally ask for agreements about how to be together.
The Correct Answer is C
Choice A reason: This choice suggests a negative view of human nature that is not constructive for conflict resolution. It is not typically the role of a mediator to assume that people are inherently difficult.
Choice B reason: The goal of conflict resolution is not to eliminate team members but to find ways to work together effectively. This choice does not reflect a healthy approach to resolving team conflicts.
Choice C reason: This choice recognizes the importance of having clear agreements or protocols in place to guide team members in resolving conflicts. Without such agreements, there is a risk of inconsistency and further conflict, making this the most appropriate answer.
Choice D reason: While it is true that people may seek agreements, this choice does not directly address the issue of conflict resolution within a team. It is more about the desire for harmony rather than a method for resolving conflicts.
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Related Questions
Correct Answer is D
Explanation
Choice A reason: Purchasing software may help with tracking activities, but it is not the first step in managing time effectively. It does not address the underlying issues of time management.
Choice B reason: Reorganizing spaces can be helpful, but without clear goals, it may not lead to effective time management.
Choice C reason: Identifying time-consuming activities is important, but it should come after setting clear goals to provide direction for prioritization.
Choice D reason: Determining personal and professional goals is the first step in time management as it allows the manager to prioritize activities and align them with their objectives.
Correct Answer is A
Explanation
Choice A reason: Utilizing individual expertise while sharing responsibility ensures that all team members are involved in problem-solving and that no single person is burdened with the outcome. This approach aligns with the principles of shared decision-making, which emphasize collaboration and collective accountability.
Choice B reason: Shared decision-making aims to reduce skepticism by involving staff in the decision-making process, thereby increasing buy-in and the likelihood of success. Widespread skepticism would suggest a failure in the decision-making process.
Choice C reason: In a shared decision-making model, accountability does not rest solely with the unit manager. Instead, it is distributed among all individuals involved in the decision-making process.
Choice D reason: The statement that no one has any accountability or responsibility for the changes is incorrect. Shared decision-making requires that all participants take responsibility for the decisions made and their outcomes.
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