The ED staff members are concerned that working long hours without rest puts patient safety at risk. One staff member decides that she will risk her job and become a whistleblower. Whistleblowing is an appropriate recourse when management:

Choice A reason: Communication is the act of conveying information and ideas from one individual or group to another. It is an essential part of collaboration and teamwork but does not specifically describe the emotional involvement in a project or event.

Choice B reason: Commitment refers to the state of being dedicated to a cause or activity. An emotionally committed individual is likely to show passion and dedication, which aligns with the description provided in the question.

Choice C reason: Willingness to cooperate indicates a readiness to work together with others, which is important in a collaborative environment. However, it does not inherently include the emotional aspect of passion and dedication.

Choice D reason: Contentment is a state of satisfaction and happiness. While it may result from successful involvement in a project or event, it does not specifically denote the emotional investment or active dedication described.

Choice A reason: Quality Management (QM) emphasizes systemic improvements and avoids assigning blame to individuals. It focuses on identifying and correcting processes that can lead to errors.

Choice B reason: A thorough commitment to quality improvement for the benefit of the organization is a fundamental principle of QM. It involves continuous efforts to enhance patient care and safety.

Choice C reason: QM relies on focusing on outcomes and making data-driven decisions. This ensures that changes lead to measurable improvements in patient care.

Choice D reason: QM operates most effectively within a flat, democratic organizational structure, which fosters open communication and collaboration among healthcare team members.