A night shift nurse delegates an unfair share of tasks to the assistive personnel (AP). Additionally, nurses from the day shift report that the night shift nurse frequently leaves many tasks uncompleted. When confronting the night shift nurse, which of the following statements made by the charge nurse is most appropriate?
You have been very inconsiderate of others by not completing your share of the work.
I need to speak with you about unit expectations regarding delegating and completing tasks.
If you don’t do your share of the work, I will have to inform the nurse manager.
Several staff members have commented that you don’t do your fair share of the work.
The Correct Answer is B
Choice A Reason:
Saying “You have been very inconsiderate of others by not completing your share of the work” is confrontational and accusatory. This approach can lead to defensiveness and conflict rather than a constructive conversation. Effective communication in nursing should be respectful and focused on resolving issues collaboratively.
Choice B Reason:
“I need to speak with you about unit expectations regarding delegating and completing tasks” is the most appropriate statement. It is direct yet respectful, focusing on the expectations and standards of the unit rather than personal shortcomings. This approach opens the door for a constructive dialogue about performance and responsibilities, which is essential for resolving the issue and improving teamwork.
Choice C Reason:
“If you don’t do your share of the work, I will have to inform the nurse manager” is a threat and can create a hostile work environment. While it is important to address performance issues, using threats can escalate the situation and damage professional relationships. Constructive feedback should aim to support improvement rather than instill fear.
Choice D Reason:
“Several staff members have commented that you don’t do your fair share of the work” relies on hearsay and can be perceived as gossip. This approach can undermine trust and does not address the issue directly. It is more effective to focus on specific behaviors and expectations rather than what others have said.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
Choice A Reason:
Medication costs are a significant part of healthcare expenses, and managing these costs can contribute to overall savings. However, nurse managers typically have limited control over medication pricing and procurement, which are often handled by pharmacy departments and higher-level administration. While they can influence medication usage and waste reduction, their impact on overall cost reduction through medication management is less direct compared to staffing.
Choice B Reason:
Fixed costs, such as building maintenance, utilities, and equipment depreciation, are essential to consider in budget management. However, these costs are generally less flexible and harder to adjust in the short term. Nurse managers have limited influence over these expenses, as they are often predetermined by long-term contracts and organizational policies. Therefore, focusing on fixed costs may not yield significant immediate cost reductions.
Choice C Reason:
Staffing is the area where nurse managers can have the most significant influence on cost reduction. Effective staffing management involves optimizing nurse-to-patient ratios, reducing overtime, and ensuring that staffing levels align with patient care needs. By managing staffing efficiently, nurse managers can control labor costs, which are one of the largest expenses in healthcare. Additionally, appropriate staffing levels can improve patient outcomes and reduce turnover, further contributing to cost savings.
Choice D Reason:
Supplies are another area where nurse managers can influence cost reduction. By monitoring inventory, reducing waste, and negotiating with suppliers, nurse managers can help control supply costs. However, while managing supplies is important, the potential savings are generally smaller compared to the impact of effective staffing management.
Correct Answer is D
Explanation
Choice A Reason:
Making a copy of the incident report for the provider is not necessary. Incident reports are typically used for internal documentation and risk management purposes. They are not part of the patient’s medical record and should not be shared with the provider in this manner. The provider should be notified of the incident through appropriate channels, but a copy of the report is not required.
Choice B Reason:
Documenting in the chart that an incident report has been filed is inappropriate. The patient’s medical record should contain factual, objective information about the patient’s condition and care. Mentioning that an incident report has been filed can be seen as an admission of liability and is not recommended. The focus should be on documenting the patient’s condition and any care provided as a result of the fall.
Choice C Reason:
Placing the incident report in the client’s chart is incorrect. Incident reports are not part of the patient’s medical record and should be kept separate. They are used for internal purposes to improve patient safety and care processes. Including them in the patient’s chart can lead to legal complications and is against best practices.
Choice D Reason:
Submitting the incident report to the risk manager is the appropriate action. The risk manager is responsible for reviewing incident reports to identify potential risks and implement measures to prevent future occurrences. This process is crucial for maintaining patient safety and improving healthcare quality.
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