A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

Establish eye contact with the other person.

Passively listen to the other party.

Use "you" rather than "I" statements to express thoughts.

Focus on the person, not the problem.

Answer and Explanation

The Correct Answer is A

A.   Establish eye contact with the other person: Maintaining eye contact demonstrates attentiveness and respect during communication, fostering trust.
B.   Passively listen to the other party: Passive listening is ineffective and may lead to misunderstandings. Active listening is preferred for conflict resolution.
C.   Use "you" rather than "I" statements to express thoughts: "You" statements can be perceived as accusatory and escalate conflicts. "I" statements help express concerns without blame.
D.   Focus on the person, not the problem: Effective conflict resolution focuses on addressing the problem, not assigning blame or targeting individuals.

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Correct Answer is ["B","D"]

Explanation

A. Teach a client about hemodialysis: This task requires an RN's advanced education and assessment skills.
B. Assist in checking a unit of packed RBCs to administer to a client: Assisting in double-checking blood products is within the scope of practice, although administration requires an RN.
C. Create a plan of care for a client's discharge: Developing a comprehensive discharge plan is a responsibility of the RN.
D. Regulate the client's infusion pump after initiating a heparin drip infusion: Once the heparin drip is initiated by an RN, LPNs can regulate the infusion pump.

A. Weigh the client every other day. B. Place the client in a supine position. C. Encourage the client to ambulate three times per day. D. Report urine output less than 30 mL/hr.

Correct Answer is D

Explanation

A. Weigh the client every other day. Daily weights are essential for monitoring fluid retention in pulmonary edema.
B. Place the client in a supine position. The client should be placed in a high Fowler's position to improve lung expansion and reduce dyspnea.
C. Encourage the client to ambulate three times per day. Clients with pulmonary edema are often too compromised to ambulate frequently. Rest is initially preferred.
D. Report urine output less than 30 mL/hr. Low urine output may indicate decreased renal perfusion, fluid retention, or worsening heart failure, all of which require prompt reporting.

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A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

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