A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

Establish eye contact with the other person.

Passively listen to the other party.

Use "you" rather than "I" statements to express thoughts.

Focus on the person, not the problem.

Answer and Explanation

The Correct Answer is A

A.   Establish eye contact with the other person: Maintaining eye contact demonstrates attentiveness and respect during communication, fostering trust.
B.   Passively listen to the other party: Passive listening is ineffective and may lead to misunderstandings. Active listening is preferred for conflict resolution.
C.   Use "you" rather than "I" statements to express thoughts: "You" statements can be perceived as accusatory and escalate conflicts. "I" statements help express concerns without blame.
D.   Focus on the person, not the problem: Effective conflict resolution focuses on addressing the problem, not assigning blame or targeting individuals.

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Correct Answer is B

Explanation

A. Alcohol-based antiseptic rub: Alcohol-based hand rubs are ineffective against C. difficile spores.
B. Nonantimicrobial soap: Handwashing with soap and water is essential to physically remove C. difficile spores from the skin.
C. Triclosan: Triclosan is an antimicrobial agent used in some handwashes but lacks efficacy against C. difficile spores.
D. Chlorhexidine gluconate: While effective against a broad spectrum of bacteria, it does not reliably kill C. difficile spores.

A. "The client is 2 hours postoperative following a cholecystectomy." B. "The client rates her pain at a 3 on a 0 to 10 pain rating scale." C. "The client has type 2 diabetes mellitus." D. "The client should wear compression stockings."

Correct Answer is B

Explanation

A. "The client is 2 hours postoperative following a cholecystectomy." This belongs in the "B" (Background) section since it provides historical or procedural information.
B. "The client rates her pain at a 3 on a 0 to 10 pain rating scale." This is part of the "A" (Assessment) portion as it involves the nurse's evaluation of the client's current condition.
C. "The client has type 2 diabetes mellitus." This is background information relevant to the client's medical history and should be included in the "B" section.
D. "The client should wear compression stockings." This is part of the "R" (Recommendation) section as it involves future care instructions.

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A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

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