A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

Establish eye contact with the other person.

Passively listen to the other party.

Use "you" rather than "I" statements to express thoughts.

Focus on the person, not the problem.

Answer and Explanation

The Correct Answer is A

A.   Establish eye contact with the other person: Maintaining eye contact demonstrates attentiveness and respect during communication, fostering trust.
B.   Passively listen to the other party: Passive listening is ineffective and may lead to misunderstandings. Active listening is preferred for conflict resolution.
C.   Use "you" rather than "I" statements to express thoughts: "You" statements can be perceived as accusatory and escalate conflicts. "I" statements help express concerns without blame.
D.   Focus on the person, not the problem: Effective conflict resolution focuses on addressing the problem, not assigning blame or targeting individuals.

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Correct Answer is C

Explanation

A. Carry bedridden clients to safety by lifting them onto your back: This is not a safe or recommended practice for evacuating bedridden clients.
B. Ask ambulatory clients to help to move clients in wheelchairs: Ambulatory clients should be prioritized for independent evacuation rather than being assigned caregiving tasks.
C. Place dry towels around the bases of doors: This can help to prevent smoke from entering the room and provide some protection while awaiting rescue.
D. Aim the extinguisher at the top of the fire: The correct action is to aim the extinguisher at the base of the fire, where the fuel source is.

A. Applying the restraint over the client's gown B. Using a quick-release knot to secure the restraint C. Placing the restraint across the client's chest D. Tying the restraint to the bed frame

Correct Answer is C

Explanation

A. Applying the restraint over the client's gown: Restraints should be applied over clothing or a gown to prevent skin irritation and ensure comfort.
B. Using a quick-release knot to secure the restraint: A quick-release knot is the recommended method for securing restraints to ensure they can be removed quickly in an emergency.
C. Placing the restraint across the client's chest: Belt restraints should be placed around the waist, not the chest, as chest placement can impair breathing.
D. Tying the restraint to the bed frame: Restraints should be tied to the bed frame (not the side rails) to prevent injury during bed movement.

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A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

Nursing Test Bank

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