A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

Establish eye contact with the other person.

Passively listen to the other party.

Use "you" rather than "I" statements to express thoughts.

Focus on the person, not the problem.

Answer and Explanation

The Correct Answer is A

A.   Establish eye contact with the other person: Maintaining eye contact demonstrates attentiveness and respect during communication, fostering trust.
B.   Passively listen to the other party: Passive listening is ineffective and may lead to misunderstandings. Active listening is preferred for conflict resolution.
C.   Use "you" rather than "I" statements to express thoughts: "You" statements can be perceived as accusatory and escalate conflicts. "I" statements help express concerns without blame.
D.   Focus on the person, not the problem: Effective conflict resolution focuses on addressing the problem, not assigning blame or targeting individuals.

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Correct Answer is ["A","B","D"]

Explanation

A. Document the client's statement in the medical record. Accurate documentation is essential to provide a complete record of the client's care and decisions.
B. Reinforce teaching about the purposes of the medications. Providing information can help the client make informed decisions and reconsider their refusal.
C. Tell the client they can take their medications later in the day. This may not be appropriate, depending on the medication schedule and therapeutic requirements.
D. Record non-administration in the client's medication administration record (MAR). This ensures an accurate medication history and alerts other providers to the missed dose.
E. Inform the pharmacy the client's medications will be wasted. Medications are not automatically wasted upon refusal; they can often be returned or rescheduled.

A. Verbalize the letters "B-I-D" for the dosing instead of saying "twice per day." B. Verify the medication name along with its intended purpose. C. Remind the provider to countersign the prescription in 72 hr. D. Transcribe the medication name using the trade name.

Correct Answer is B

Explanation

A. Verbalize the letters "B-I-D" for the dosing instead of saying "twice per day.": This is unnecessary and may cause confusion. "Twice per day" is clear and less prone to misinterpretation during verbal communication.
B. Verify the medication name along with its intended purpose: This is a critical safety measure to ensure that the prescribed medication is appropriate for the client and to prevent errors related to look-alike or sound-alike drug names.
C. Remind the provider to countersign the prescription in 72 hr: This is essential to meet legal and institutional requirements, but it is not the most immediate priority when confirming the prescription.
D. Transcribe the medication name using the trade name: Using generic names is preferable in healthcare documentation to avoid confusion caused by multiple trade names for the same medication.

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A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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