A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?
Show respect for a client who is making decisions about treatment.
Convey empathy for a client who voices painful emotions.
Interrupt a client when they are verbalizing feelings of worthlessness.
Speak to a client using clear and simple words and phrases.
Cross both arms across the chest when speaking with an angry client.
Correct Answer : A,B,D
A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.
B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.
C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.
D. Using clear and simple language ensures the client understands the information being shared.
E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. This response dismisses the mother's feelings and offers a solution without addressing her emotional concerns. It does not support or validate her feelings, which is considered nontherapeutic.
B. This is a therapeutic response as it seeks to understand and validate the mother’s feelings.
C. This is a therapeutic response as it involves empathetic nonverbal communication.
D. This is a therapeutic response as it acknowledges and validates the mother’s feelings.
Correct Answer is ["A","D"]
Explanation
A. Shortage of personnel
A shortage of personnel is a significant cause of workplace stress for nurses. It often leads to increased workloads, longer hours, and decreased time for patient care, contributing to stress and burnout.
B. Communicating with colleagues
While communication can be challenging, it is not typically a primary cause of workplace stress. Effective communication is crucial but is more of a skill rather than a direct cause of stress.
C. Reduced workload
A reduced workload would generally not cause stress; instead, it might reduce stress. It could be seen as an opportunity for rest and recovery.
D. Increased acuity of patients
Increased patient acuity is a known cause of stress for nurses. It requires more intensive care, which can lead to higher stress levels due to increased demands and responsibilities.
E. Increase in available resources
An increase in available resources generally helps alleviate stress rather than causing it. More resources can support better patient care and reduce stress.
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