A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?
Show respect for a client who is making decisions about treatment.
Convey empathy for a client who voices painful emotions.
Interrupt a client when they are verbalizing feelings of worthlessness.
Speak to a client using clear and simple words and phrases.
Cross both arms across the chest when speaking with an angry client.
Correct Answer : A,B,D
A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.
B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.
C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.
D. Using clear and simple language ensures the client understands the information being shared.
E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.
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Related Questions
Correct Answer is D
Explanation
A. Therapeutic communication is crucial for both nurse-to-nurse and nurse-to-client interactions to promote effective care and relationships.
B. Therapeutic communication involves specific techniques and principles that differ from general conversation.
C. Therapeutic communication is as important as medication; it supports overall client care and emotional well-being.
D. Therapeutic communication is essential for creating a therapeutic relationship that supports clients’ emotional health.
Correct Answer is C
Explanation
A. This statement is non-assertive and shows a willingness to sacrifice personal needs rather than clearly delegating a task.
B. This statement is aggressive and confrontational, focusing on punishment rather than constructive communication.
C. This statement clearly defines the task, sets expectations, and is assertive about the priority of client care while acknowledging the assistant's needs.
D. This statement is directive and dismisses the assistant’s needs, which is not an effective or empathetic way to delegate tasks.
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