A nurse manager mediates an argument between two staff members. Which of the following actions should the nurse take first to resolve the conflict?

Choice A Reason:

Manual data entry is a task that can be efficiently handled by AI-enhanced technology. Automating data entry can reduce errors, save time, and allow nurses to focus on more critical aspects of patient care. Therefore, it is not essential to emphasize that AI should never replace manual data entry.

Choice B Reason:

Information management involves organizing, storing, and retrieving data. While AI can significantly enhance information management by providing quick access to data and improving accuracy, it is not the core aspect that should never be replaced. AI can support and streamline information management processes, making them more efficient.

Choice C Reason:

Nursing knowledge and wisdom are irreplaceable by AI. These encompass critical thinking, clinical judgment, empathy, and the ability to make complex decisions based on a holistic understanding of the patient. AI can assist by providing data and recommendations, but it cannot replicate the nuanced understanding and experience that nurses bring to patient care. Emphasizing that AI should never replace nursing knowledge and wisdom ensures that the human element remains central to patient care.

Choice D Reason:

Simple nursing tasks, such as routine monitoring and documentation, can be effectively managed by AI-enhanced technology. Automating these tasks can free up nurses to engage in more complex and patient-centered activities. Therefore, it is not crucial to emphasize that AI should never replace simple nursing tasks.

Choice A Reason:

Language translation, while requiring a good understanding of medical terminology and context, can be effectively managed by AI and translation software. These tools have advanced significantly and can provide accurate translations, although human oversight is still necessary to ensure context and nuances are correctly interpreted.

Choice B Reason:

Intravenous (IV) insertion is a complex skill that requires precise motor control, anatomical knowledge, and the ability to respond to patient-specific variables such as vein size, patient movement, and unexpected complications. This task is challenging to replicate using AI or robotic systems due to the need for tactile feedback and real-time decision-making based on the patient’s condition. The skill involves not only technical precision but also the ability to communicate with and reassure the patient, which adds another layer of complexity.

Choice C Reason:

Medication dispensing, while critical, can be automated to a large extent. Automated dispensing systems and robots are increasingly used in hospitals and pharmacies to ensure accurate and timely medication delivery. These systems reduce human error and improve efficiency, although pharmacists and nurses still play a crucial role in overseeing the process and handling exceptions.

Choice D Reason:

Inventory management is another area where AI and automated systems excel. These systems can track inventory levels, predict usage patterns, and reorder supplies as needed. While human oversight is necessary to handle discrepancies and make judgment calls, the routine aspects of inventory management can be effectively managed by technology.