Resistance is most likely to occur when change:

Involves many layers in an organization.

Workers are satisfied with current practice.

Involves non-professional workers.

Is perceived to threaten personal security.

Answer and Explanation

The Correct Answer is D

Choice A reason: Change involving many layers in an organization can lead to resistance due to complexity and the potential disruption of established processes. However, it is not the most likely cause of resistance compared to a direct threat to personal security.

Choice B reason: While workers being satisfied with current practice may lead to some resistance to change, it is generally less intense than resistance caused by perceived threats to personal security.

Choice C reason: Involvement of non-professional workers in change might create resistance, especially if they feel undervalued or excluded from the decision-making process. However, this is not as significant a factor as a perceived threat to personal security.

Choice D reason: A perceived threat to personal security is the most likely cause of resistance to change. Individuals tend to resist changes that they believe could harm their well-being, job security, or personal safety.

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Correct Answer is D

Explanation

Choice A reason: Cultural sensitivity is important, but it is not the sole indicator of patient satisfaction.

Choice B reason: Cost-effectiveness is a factor in healthcare management but does not directly reflect patient satisfaction.

Choice C reason: The economic value of service is more related to the financial aspect of healthcare rather than patient satisfaction.

Choice D reason: Patient outcomes and their perceptions of care are direct measures of patient satisfaction, as they reflect the quality and effectiveness of the nursing care received.

A. Analyze the cause of the problem. B. Define the problem. C. Measure the problem. D. Solve the root cause.

Correct Answer is B

Explanation

Choice A reason: While analyzing the cause is an important part of the process, it cannot be effectively done without first having a clear definition of what the problem is.

Choice B reason: Defining the problem is crucial as it sets the stage for all subsequent steps in the Quality Management process. It ensures that everyone understands what the issue is and agrees on its importance.

Choice C reason: Measuring the problem is necessary to understand its extent and impact, but it comes after the problem has been defined and before solutions are considered.

Choice D reason: Solving the root cause is the ultimate goal, but it is a later step that follows defining, analyzing, and measuring the problem.

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Resistance is most likely to occur when change:

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

The nurse manager on a unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the:

Correct Answer is D

Explanation

The risk manager informs the nurse manager of an orthopedic unit that her unit has had an increase in incident reports related to patients falling during the 11-7 shift. The nurse manager knows that the first step in Quality Management is to:

Correct Answer is B

Explanation

A nurse on a 6th-floor medical/surgical unit is advised that a severe weather code has been activated. Which of the following actions should the nurse take? (Select all that apply.)

In delegating to a UAP in a home health setting, which of the following represents the most appropriate delegation communication?

Before terminating an employee, a nurse manager must:

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A nurse manager is aware that which of the following is an internal factor that impacts staffing?

The chief nursing officer understands that clinical incompetence is best prevented by:

A leader guides people towards a common goal and, in addition, the leader should: