A Registered Nurse (RN) who has been employed in the ambulatory care unit for six weeks is consistently 10-20 minutes late for work. The nurse's lateness has caused unrest among other staff members. The nurse is due to receive a 3-month probation evaluation in one month. How should the manager appropriately deal with this situation?
Tell the nurse that she will be fired if her behavior does not change.
Confront the nurse to discuss the lateness and initiate problem-solving measures.
Tell the other staff members to cover for the nurse until she arrives.
Address the lateness with the nurse at the 3-month probation evaluation.
The Correct Answer is B
Choice A reason: Telling the nurse she will be fired if her behavior does not change is a final warning and may not be the best initial approach. It can create a hostile work environment and does not facilitate a solution to the underlying issue.
Choice B reason: Confronting the nurse to discuss the issue and initiate problem-solving measures is a proactive approach. It allows the manager to understand the reasons behind the lateness and work with the nurse to find a solution, which could include time management strategies.
Choice C reason: Telling other staff members to cover for the late nurse does not address the problem and may lead to further unrest and resentment among the team.
Choice D reason: Waiting to address the issue at the 3-month probation evaluation delays dealing with the problem and allows the disruptive behavior to continue, potentially affecting patient care and team dynamics.
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Related Questions
Correct Answer is C
Explanation
Choice A reason: Group decision-making options can actually reduce conflict by involving staff in the process, thus it is not typically a source of conflict.
Choice B reason: Increases in group cohesiveness generally lead to better teamwork and less conflict, as the group works more effectively together.
Choice C reason: Perceptions of incompatibility are often at the heart of conflict, especially when new changes are introduced that challenge existing procedures and comfort zones.
Choice D reason: Debates, negotiations, and compromises are methods of resolving conflict, not causes of it. They are part of the conflict resolution process.
Correct Answer is D
Explanation
Choice A reason: A functional structure is an organizational design that groups employees by their similar skills and expertise. While it involves clear roles and responsibilities, it does not necessarily imply that the majority of decisions are made by senior administrators.
Choice B reason: Transformational leadership is a style of leadership where the leader works with teams to identify needed change, creating a vision to guide the change through inspiration. This does not specifically describe an organization with clear rules and procedures.
Choice C reason: A matrix service line is a type of management system that combines a traditional departmental structure with a project-based structure. This choice does not fit the description of an organization primarily governed by strict rules and senior administrator decisions.
Choice D reason: This is the correct answer because a bureaucratic organization is characterized by formal procedures and protocols, a clear hierarchy, and decision-making authority typically residing with senior administrators. This structure is designed to ensure efficiency and consistency in operations.
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