A nurse intervenes when a client attempts to harm herself on the unit. During the interaction, the client slaps the nurse across the face, as a manager, it is important that you:
Assist with follow-up documentation and offer access to counseling.
Offer the nurse immediate education and training in self-defense.
Encourage the nurse to view the incident as a normal part of care.
Provide access to a lawyer so a formal complaint can be filed.
The Correct Answer is A
Choice A reason: This is the appropriate response as it addresses the immediate need for support and ensures that the incident is properly recorded.
Choice B reason: While education and training in self-defense may be beneficial, it is not the immediate concern following such an incident.
Choice C reason: Encouraging the nurse to view physical assault as a normal part of care is inappropriate and can lead to a harmful work environment.
Choice D reason: Providing access to a lawyer may be necessary if the nurse decides to take legal action, but the initial response should focus on support and documentation.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
Choice A Reason : While communication is essential, this approach lacks transparency and direct engagement with the staff. It may not foster trust or provide an opportunity for open dialogue.
Choice B Reason : Announcing the news through a bulletin board lacks personal interaction and may not address staff concerns adequately. It does not align with transformational leadership principles.
Choice C Reason: This approach demonstrates transformational leadership. By involving a small group of staff members, you create an opportunity for open discussion, empathy, and collaborative problem-solving.
Choice D Reason : Transparency about financial constraints is essential. By engaging staff in discussions about cost-cutting measures, you empower them to contribute ideas and understand the organization's challenges.
Correct Answer is D
Explanation
Choice A reason: Cultural sensitivity is important, but it is not the sole indicator of patient satisfaction.
Choice B reason: Cost-effectiveness is a factor in healthcare management but does not directly reflect patient satisfaction.
Choice C reason: The economic value of service is more related to the financial aspect of healthcare rather than patient satisfaction.
Choice D reason: Patient outcomes and their perceptions of care are direct measures of patient satisfaction, as they reflect the quality and effectiveness of the nursing care received.
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