The nurse manager on a unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the:

Cultural sensitivity of staff.

Cost-effectiveness of care delivery.

Economic value of service.

Outcomes for clients and their perceptions of care.

Answer and Explanation

The Correct Answer is D

Choice A reason: Cultural sensitivity is important, but it is not the sole indicator of patient satisfaction.

Choice B reason: Cost-effectiveness is a factor in healthcare management but does not directly reflect patient satisfaction.

Choice C reason: The economic value of service is more related to the financial aspect of healthcare rather than patient satisfaction.

Choice D reason: Patient outcomes and their perceptions of care are direct measures of patient satisfaction, as they reflect the quality and effectiveness of the nursing care received.

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Correct Answer is D

Explanation

Choice A reason: While supplies distribution is a logistical function, it does not necessarily reflect the concept of decentralization in the context of leader-follower relationships.

Choice B reason: Purchasing equipment from approved vendors is a procurement process and does not directly relate to the decentralization of decision-making in leader-follower dynamics.

Choice C reason: Decisions made at the executive level represent a centralized approach rather than decentralization, which involves distributing decision-making power.

Choice D reason: This is the correct answer because decentralization in the leader-follower relationship refers to the distribution of decision-making power to those who are directly involved in care delivery. This empowers staff and can lead to more effective and responsive caregiving.

A. Hires nurses who are not a part of the union during a strike. B. Disregards due process when disciplining a nurse. C. Delays responding to repeated efforts to provide safe care. D. Refuses to bargain in good faith with the elected bargaining agent.

Correct Answer is C

Explanation

Choice A reason: Hiring nurses who are not part of the union during a strike may be a strategic decision during labor disputes and does not necessarily constitute a situation warranting whistleblowing.

Choice B reason: Disregarding due process when disciplining a nurse can lead to unfair treatment and legal issues, making it a valid concern for whistleblowing to ensure justice and adherence to policies.

Choice C reason: Delaying responses to provide safe care compromises patient safety and could be a systemic issue that requires whistleblowing to bring attention to and rectify the situation.

Choice D reason: Refusing to bargain in good faith with the elected bargaining agent can disrupt labor relations and may be a serious concern, but it typically involves legal and union intervention before whistleblowing is considered.

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The nurse manager on a unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the:

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Naxlex Comprehensive Predictor Exams

Decentralization occurs when:

Correct Answer is D

Explanation

The ED staff members are concerned that working long hours without rest puts patient safety at risk. One staff member decides that she will risk her job and become a whistleblower. Whistleblowing is an appropriate recourse when management:

Correct Answer is C

Explanation

A nurse manager is aware that which of the following is an internal factor that impacts staffing?

Emotional intelligence in a leader should inspire those who follow this leader. What is the best example that illustrates emotional intelligence?

A nurse intervenes when a client attempts to harm herself on the unit. During the interaction, the client slaps the nurse across the face, as a manager, it is important that you:

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