The nurse manager on a unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the:

Choice A reason: Acting as a counselor for the employee is not advisable because nurse managers are not typically trained as therapists, and it could blur professional boundaries.

Choice B reason: While adjusting the employee's work schedule can decrease stress, it does not address the underlying emotional issues the employee may be facing.

Choice C reason: Adjusting the standard of care to assist the employee could compromise patient care and is not within the best practices of nursing management.

Choice D reason: Assisting the employee in obtaining professional help is the most appropriate action. It ensures the employee receives the specialized care they need while maintaining professional boundaries and standards of care.

Choice A reason: Responsibility refers to the obligation to perform duties and tasks, but it does not imply the transfer of activities to another individual.

Choice B reason: Legal authority pertains to the power granted by law to perform certain actions, which is not specific to the delegation of tasks.

Choice C reason: Accountability is the obligation to report, explain, and be answerable for resulting consequences, not the act of transferring tasks.

Choice D reason: Supervision is the correct term as it involves overseeing the performance of tasks by another individual, ensuring that they are carried out correctly and safely.