A charge nurse explains a new procedure to a staff nurse. However, the staff nurse is upset about working understaffed. The charge nurse recognizes that which barrier to communication is influencing this dialogue?

Emotions

Space

Structure

Distracting noise

Answer and Explanation

The Correct Answer is A

Choice A Reason: Emotions can significantly impact communication. When the staff nurse is upset due to working understaffed, their emotional state may hinder effective communication. Emotions can cloud understanding, lead to misinterpretations, and affect receptivity to information.

Choice B Reason: While physical space can be a barrier (e.g., noisy or crowded environments), in this context, it is less likely to directly influence the dialogue. The issue of being understaffed is more related to workload and staffing levels rather than physical space.

Choice C Reason: Communication structure refers to how information is organized and presented. If the charge nurse's explanation lacks clarity or a logical flow, it could hinder understanding. However, in this scenario, the primary concern is likely related to staffing rather than communication structure.

Choice D Reason: Distracting noise can disrupt effective communication. If the staff nurse is upset due to being understaffed, external distractions (such as noise in the environment) may exacerbate their frustration and hinder the dialogue.

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Correct Answer is D

Explanation

Choice A: State nurse practice act

The State Nurse Practice Act is a set of laws that governs how nurses should practice nursing in each state. It provides a broad framework for the practice of nursing, but it does not provide specific details about procedures such as inserting an IV catheter.

Choice B: More experienced nurse

While a more experienced nurse can be a valuable resource for a newly licensed nurse, they may not always be available. Additionally, their methods may vary and may not always align with the current best practices or institutional policies.

Choice C: Website

While there are many educational resources available online, the information on websites can vary in quality and may not be up-to-date or in line with the specific policies and procedures of the nurse's institution.

Choice D: Institutional policy and procedures manual

The institutional policy and procedures manual is the most reliable source for a newly licensed nurse to review the procedure and the standard at which it should be performed. This manual provides detailed, step-by-step instructions for various procedures and is tailored to the specific practices and standards of the institution. Therefore, it is the best choice in this scenario.

A. Frustration, conceptualization, action, and outcomes. B. Frustration, competition, negotiation, and action. C. Frustration, cooperation, collaboration, and action outcomes. D. Frustration, conceptualization, negotiation, and action.

Correct Answer is D

Explanation

Choice A reason: The term 'action' typically comes after 'conceptualization' and 'negotiation' in the conflict resolution process, as actions are taken based on the plans made during these stages. Therefore, this sequence is not accurate.

Choice B reason: While 'competition' can be a part of conflict, it is not typically described as a stage in the conflict resolution process. The stages focus more on the internal and interactive processes of resolving conflict.

Choice C reason: 'Cooperation' and 'collaboration' are goals of the conflict resolution process, not stages. They are the desired outcomes after successful negotiation and action.

Choice D reason: This choice accurately reflects the stages of conflict resolution. 'Frustration' is often the initial emotional response to conflict. 'Conceptualization' involves understanding the conflict and the perspectives involved. 'Negotiation' is the process of discussing and coming to an agreement. 'Action' is the implementation of the agreed-upon solutions.

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A charge nurse explains a new procedure to a staff nurse. However, the staff nurse is upset about working understaffed. The charge nurse recognizes that which barrier to communication is influencing this dialogue?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A newly licensed nurse is preparing to insert an IV catheter in a client. Which of the following sources should the nurse use to review the procedure and the standard at which it should be performed?

Correct Answer is D

Explanation

The nurse manager plans a series of staff development workshops for charge nurses to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:

Correct Answer is D

Explanation

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