A charge nurse explains a new procedure to a staff nurse. However, the staff nurse is upset about working understaffed. The charge nurse recognizes that which barrier to communication is influencing this dialogue?

Choice A reason: Conducting a chart review can provide insights into the care issue, but it does not directly address the employee's performance or reasons for failing to meet standards.

Choice B reason: Asking other staff to document concerns may be part of a broader investigation into the issue, but it should not be used solely for the purpose of discharging an employee without a fair assessment and opportunity for improvement.

Choice C reason: Asking questions of the employee can help understand their perspective and knowledge base, but it is not a comprehensive approach to dealing with performance issues.

Choice D reason: Determining if the issue is related to the employee's will or skill is essential. If it is a skill issue, the leader can provide additional training or resources. If it is a will issue, then further action, such as motivational interviewing or disciplinary measures, may be necessary. This approach ensures a fair and constructive response to the problem.

Choice A reason: Dedication to a mission is typically beneficial for team performance as it aligns team members towards a common goal. When team members are committed to the mission, they are more likely to work collaboratively and put in the effort required to achieve the team's objectives.

Choice B reason: Having special work that is understood and supported by all is crucial for a team's success. It ensures that all members are on the same page and that their efforts are coordinated, which can lead to increased efficiency and better outcomes.

Choice C reason: While it may seem counterintuitive, the absence of disagreement or conflict can actually hinder team performance. Healthy debate and differing viewpoints can lead to better decision-making and innovation. Without conflict, teams may fall prey to groupthink, where the desire for harmony leads to poor decision-making and a lack of creative solutions.

Choice D reason: A willingness to work together respectfully is essential for a positive team environment and effective collaboration. Respectful interactions foster trust and open communication, which are foundational for high-performing teams.