As the nurse manager on a rehab unit, you are asked to come to the tub room immediately because two nursing assistants are having a loud disagreement in front of a client. You ask the nursing assistants to meet you outside and, after ensuring that a third nursing assistant is able to care for the client, you speak with the two nursing assistants. Which of the following would you ask first?
"What happened to bring on this disagreement today?"
"How do you think the client's perception of her care has been changed?"
"Why do you think the other person is wrong?"
"How long have you two been working together?"
The Correct Answer is A
Choice A reason: Asking what happened to initiate the disagreement is a direct approach to understanding the root cause of the conflict. It allows the nurse manager to gather facts and assess the situation before making any judgments.
Choice B reason: Understanding the impact on the client's perception of care is important, but it is secondary to resolving the conflict between the staff members. The immediate concern is to address the cause of the disagreement.
Choice C reason: Asking why one thinks the other is wrong may escalate the conflict by focusing on blame rather than resolution. It is more constructive to understand the events that led to the disagreement.
Choice D reason: Knowing how long the nursing assistants have been working together could provide context to their working relationship, but it does not address the immediate issue of the disagreement.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["A","B","E"]
Explanation
Choice A reason: Moving the beds of non-ambulatory patients away from windows is crucial to protect them from potential harm caused by shattered glass or debris during severe weather events. It is a standard safety procedure in such situations.
Choice B reason: Relocating ambulatory patients into the hallways helps to ensure their safety, as hallways are typically more structurally reinforced and do not have windows that can pose a risk during severe weather.
Choice C reason: Using elevators during severe weather, especially when there is a risk of power failure, is not recommended. It is safer to use the stairs to move clients to lower levels if necessary.
Choice D reason: Opening window shades or drapes is not advisable during severe weather as it increases the risk of harm from flying debris or broken glass. It is better to keep them closed to act as a barrier.
Choice E reason: Turning the radio on for severe weather warnings is important to stay informed about the weather conditions and receive instructions from local authorities or the facility's emergency management team.
Correct Answer is A
Explanation
Choice A reason: This action directly represents the patient's interests, which is a core aspect of advocacy, especially in situations where the patient may not be able to speak for themselves.
Choice B reason: While working in a free clinic is a form of service and support, it does not necessarily involve advocating for specific individuals or causes.
Choice C reason: Participation in a needle exchange program is more of a public health intervention than a direct form of advocacy for individual patients.
Choice D reason: Compiling resources can be helpful, but advocacy typically involves more direct action on behalf of individuals or specific groups' rights and needs.
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