Which nurse responses could block effective communication with a client?

(Select all that apply)

This open-ended question allows the patient to share their thoughts and feelings about their relationship and provides the nurse with valuable information about the patient’s situation. By asking this question, the nurse is showing that they are actively listening to the patient and are interested in understanding their perspective.

The other questions (b, c, d) are more closed-ended and may not provide as much information about the patient’s situation. It is important for the nurse to ask open-ended questions and to actively listen to the patient’s responses to gain a better understanding of their needs and concerns.

Empathy is the ability to understand and share the feelings of another person. It involves acknowledging and validating the other person's emotions and experiences. In this scenario, the nurse should demonstrate empathy towards the client who is expressing her feelings about her child's insensitive behavior.

Option a is dismissive and minimizes the client's concerns. It does not show empathy or understanding of the client's situation.

Option b might sound sympathetic, but it could also come across as pitying, which may not be helpful or supportive for the client. It also does not reflect an understanding of the client's feelings.

Option d is judgmental and critical, and it could make the client feel defensive and unsupported.

Option c is the best response as it shows empathy and validates the client's emotions. It acknowledges the client's difficulty and demonstrates the nurse's understanding and support for the client's situation.