A nurse receives a phone call from a family member asking for patient information. What should the nurse do?

Ask the family member to provide identification.

Do not provide any information over the phone.

Provide only publicly available information.

Inform the family member that they need to visit in person.

Answer and Explanation

The Correct Answer is B

Choice A rationale
Asking the family member to provide identification does not ensure that the caller is authorized to receive patient information. Even with identification, the nurse cannot verify the caller’s relationship to the patient or their authorization to access confidential information.
Choice B rationale
Not providing any information over the phone is the correct action to protect patient confidentiality. Healthcare providers must ensure that patient information is only shared with authorized individuals, and phone calls do not provide a secure method for verifying the caller’s identity.
Choice C rationale
Providing only publicly available information is not appropriate, as it still involves sharing patient-related details without proper verification. Any disclosure of patient information, even if minimal, must be done with caution and proper authorization.
Choice D rationale
Informing the family member that they need to visit in person is a better approach, but it still does not guarantee that the individual is authorized to receive patient information. The nurse should follow established protocols for verifying authorization before sharing any details.

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Correct Answer is A

Explanation

Choice A rationale
“I can see this is very difficult for you.”. This response is appropriate as it acknowledges the client’s emotions and provides validation. It demonstrates empathy and encourages the client to express their feelings, which is essential in therapeutic communication.
Choice B rationale
“Please don’t cry, it’s not good for you.”. This response is inappropriate as it dismisses the client’s emotions and may make them feel invalidated. Crying is a natural response to emotional distress, and the nurse should support the client in expressing their feelings.
Choice C rationale
“Why are you crying?” This response is also inappropriate as it may come across as judgmental or dismissive. It does not provide the support and empathy the client needs during a difficult moment.
Choice D rationale
“Let’s move on to a different topic to distract you.”. This response is not appropriate as it avoids addressing the client’s emotions and may make the client feel that their feelings are not important. The nurse should focus on supporting the client through their emotional experience.

A. To protect the reputation of the healthcare facility. B. To assign blame to individual healthcare providers. C. To identify system vulnerabilities and improve safety. D. To comply with regulatory requirements and avoid penalties.

Correct Answer is C

Explanation

Choice A rationale
The primary purpose of a safety event report is not to protect the reputation of the healthcare facility. While maintaining a good reputation is important, the main goal is to improve patient safety and care quality.
Choice B rationale
Assigning blame to individual healthcare providers is not the primary purpose of a safety event report. The focus should be on identifying system vulnerabilities and preventing future incidents rather than blaming individuals.
Choice C rationale
Identifying system vulnerabilities and improving safety is the primary purpose of a safety event report. By analyzing these reports, healthcare facilities can identify patterns and implement changes to prevent similar events in the future.
Choice D rationale
While complying with regulatory requirements and avoiding penalties is important, it is not the primary purpose of a safety event report. The main goal is to enhance patient safety and improve the quality of care.

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A nurse receives a phone call from a family member asking for patient information. What should the nurse do?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

During a therapy session, a client begins to cry while discussing a traumatic experience. What is the nurse’s most appropriate response?

Correct Answer is A

Explanation

What is the primary purpose of a safety event report?

Correct Answer is C

Explanation

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