A patient comes into a provider's office and reports partner violence. Which of the following actions should the medical assistant take to assist this patient?
Share personal experience with the patient.
Refer the patient to another provider.
Provide a list of relevant community organizations.
Counsel the patient on the situation.
The Correct Answer is C
A. Share personal experience with the patient: Sharing personal experiences is not appropriate and does not provide professional support or resources.
B. Refer the patient to another provider: While referral might be necessary, it’s important to first provide immediate support and resources, such as community organizations.
C. Provide a list of relevant community organizations: Providing a list of community organizations that offer support and resources for victims of partner violence is a helpful and appropriate action.
D. Counsel the patient on the situation: Counseling should be provided by a trained mental health professional; the medical assistant should provide support by referring the patient to appropriate resources.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. Offer to review and research the problem: Offering to review and research the billing concern shows willingness to address the issue and provides the patient with assistance.
B. Inform the patient you will ask the provider to call them: Billing concerns should be handled by the administrative or billing department, not the provider.
C. Have the patient fill out a HIPAA form before proceeding: A HIPAA form is not required for addressing billing concerns; it is for accessing or disclosing protected health information.
D. Recommend the patient contact their bank: The bank is not responsible for billing concerns related to medical services; the issue should be addressed directly with the healthcare facility.
Correct Answer is B
Explanation
A. Aim the discharge at the top of the fire: The correct action is to aim at the base of the fire, not the top.
B. Move the extinguisher from side to side: This is the correct technique for using a fire extinguisher (PASS method: Pull, Aim, Squeeze, Sweep). Sweeping the extinguisher from side to side helps cover the area of the fire.
C. Shake the extinguisher before using: Shaking is not necessary and might not be recommended; instead, you should ensure the extinguisher is in working order.
D. Squeeze the handle before pulling the pin: The pin should be pulled first to unlock the extinguisher before squeezing the handle.
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