A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?
"What can you do to prevent this conflict from occurring with other nurses?"
"If this conflict is effectively addressed, patient care can be improved."
"Conflict between units is not good and should be avoided."
"I doubt this conflict will have an impact on patient care."
The Correct Answer is B
A. This response places responsibility on the staff nurse rather than addressing the issue constructively and exploring solutions.
B. This response recognizes that addressing the conflict can lead to improvements in patient care, which is a proactive and supportive approach.
C. While conflict should be managed, this statement dismisses the importance of resolving the issue for the benefit of patient care.
D. This statement minimizes the potential impact of the conflict on patient care, which is not helpful in resolving the issue.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Claiming to be the only one who understands the patient blurs professional boundaries and fosters dependency.
B. Appropriate self-disclosure is brief, relevant, and used only to help the patient, maintaining professional boundaries.
C. Keeping secrets with or for a patient is not a part of professional boundaries and can lead to ethical issues.
D. Discussing intimate or personal values can breach professional boundaries and is not appropriate self-disclosure.
Correct Answer is B
Explanation
A. This question does not align with the FICA tool and avoids addressing spiritual concerns.
B. This question is appropriate and aligns with the "C" (Care) in the FICA tool, focusing on addressing the patient's spiritual needs.
C. This question is inappropriate and can be offensive and judgmental.
D. This question assumes a role that the nurse may not be qualified to fulfill and does not align with the FICA tool.
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