Emotional intelligence in a leader should inspire those who follow this leader. What is the best example that illustrates emotional intelligence?
Manager who conducts rounds on the unit, makes eye contact with team members, and generally makes time to hear about the issues of the day.
Manager writes down thoughts and puts them in an email, often very late at night, for their team or colleagues to read, expecting others to respond to them by the first meeting of the day.
Manager holds meetings at the nurses' station to be able to respond to emergencies and phone calls, yet is rarely seen in scrubs helping at the bedside.
Manager who holds the team accountable. However, the manager interrupts people frequently at meetings and raises their voice when disagreeing with them.
The Correct Answer is A
Choice A reason: This is the correct answer because it demonstrates a leader's emotional intelligence through active engagement, showing interest in the team's concerns, and fostering open communication.
Choice B reason: Writing down thoughts for others to read does not necessarily illustrate emotional intelligence. Expecting immediate responses can be inconsiderate of others' time and does not foster a supportive environment.
Choice C reason: Holding meetings at the nurses' station may show responsiveness to emergencies, but rarely participating in bedside care could indicate a lack of hands-on leadership and empathy.
Choice D reason: While accountability is important, interrupting people and raising one's voice during disagreements can create a hostile environment and does not reflect emotional intelligence.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
Choice A reason: The primary challenge is finding candidates who are not only qualified but also fit well within the existing work culture. This ensures they can integrate seamlessly and contribute positively.
Choice B reason: While important, screening out candidates who cannot work well in a team is a standard part of the recruitment process and not the biggest challenge.
Choice C reason: Recruiting individuals with the right qualifications and experience is a fundamental requirement, but it does not address how they will adapt to the specific work culture.
Choice D reason: Determining past negative work experiences is part of a thorough background check, but it is not as challenging as ensuring a cultural fit, which has a long-term impact on team dynamics.
Correct Answer is A
Explanation
Choice A Reason: Emotions can significantly impact communication. When the staff nurse is upset due to working understaffed, their emotional state may hinder effective communication. Emotions can cloud understanding, lead to misinterpretations, and affect receptivity to information.
Choice B Reason: While physical space can be a barrier (e.g., noisy or crowded environments), in this context, it is less likely to directly influence the dialogue. The issue of being understaffed is more related to workload and staffing levels rather than physical space.
Choice C Reason: Communication structure refers to how information is organized and presented. If the charge nurse's explanation lacks clarity or a logical flow, it could hinder understanding. However, in this scenario, the primary concern is likely related to staffing rather than communication structure.
Choice D Reason: Distracting noise can disrupt effective communication. If the staff nurse is upset due to being understaffed, external distractions (such as noise in the environment) may exacerbate their frustration and hinder the dialogue.
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