The nurse manager plans a series of staff development workshops for charge nurses to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:

Frustration, conceptualization, action, and outcomes.

Frustration, competition, negotiation, and action.

Frustration, cooperation, collaboration, and action outcomes.

Frustration, conceptualization, negotiation, and action.

Answer and Explanation

The Correct Answer is D

Choice A reason: The term 'action' typically comes after 'conceptualization' and 'negotiation' in the conflict resolution process, as actions are taken based on the plans made during these stages. Therefore, this sequence is not accurate.

Choice B reason: While 'competition' can be a part of conflict, it is not typically described as a stage in the conflict resolution process. The stages focus more on the internal and interactive processes of resolving conflict.

Choice C reason: 'Cooperation' and 'collaboration' are goals of the conflict resolution process, not stages. They are the desired outcomes after successful negotiation and action.

Choice D reason: This choice accurately reflects the stages of conflict resolution. 'Frustration' is often the initial emotional response to conflict. 'Conceptualization' involves understanding the conflict and the perspectives involved. 'Negotiation' is the process of discussing and coming to an agreement. 'Action' is the implementation of the agreed-upon solutions.

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Correct Answer is C

Explanation

Choice A reason: This choice suggests a negative view of human nature that is not constructive for conflict resolution. It is not typically the role of a mediator to assume that people are inherently difficult.

Choice B reason: The goal of conflict resolution is not to eliminate team members but to find ways to work together effectively. This choice does not reflect a healthy approach to resolving team conflicts.

Choice C reason: This choice recognizes the importance of having clear agreements or protocols in place to guide team members in resolving conflicts. Without such agreements, there is a risk of inconsistency and further conflict, making this the most appropriate answer.

Choice D reason: While it is true that people may seek agreements, this choice does not directly address the issue of conflict resolution within a team. It is more about the desire for harmony rather than a method for resolving conflicts.

A. Replicate the organization's philosophy. B. Identify the clients that will be served on the unit. C. Reflect the culture of the unit and its values. D. Be developed by the nursing manager on the unit.

Correct Answer is C

Explanation

Choice A reason: While the unit's philosophy should align with the organization's overall philosophy, it should not merely replicate it but rather adapt it to the specific context of the unit.

Choice B reason: Identifying the clients that will be served is important for service planning but is not the sole component of a unit's philosophy.

Choice C reason: The philosophy should encapsulate the unit's culture and values, guiding the approach to care and decision-making within the unit.

Choice D reason: Although the nursing manager plays a crucial role in developing the philosophy, it should be a collaborative process involving input from the entire unit team.

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The nurse manager plans a series of staff development workshops for charge nurses to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:

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Naxlex Comprehensive Predictor Exams

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Correct Answer is C

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Correct Answer is C

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