A nurse is caring for a client who is homeless.
Which of the following actions should the nurse take first?

• A. Use of educational materials in written and video format. This is generally a positive approach, as it caters to different learning styles. Therefore, it's not a barrier.
• B. Reliance on written notes during the teaching session. While notes can be helpful, excessive reliance on them might indicate a lack of confidence or familiarity with the material. This could hinder effective communication and engagement with the family, thus, it is a barrier.
• C. Use of humor to deal with disruptive behavior. Using humor inappropriately, especially in a sensitive situation like teaching about HIV infection control, can be perceived as unprofessional and disrespectful. It can also minimize the seriousness of the topic and create a barrier to learning.
• D. Previous experience teaching, i.e. a teens' course. While experience is generally beneficial, it could be a barrier if the nurse assumes the family's learning needs are the same as teenagers. Furthermore, if the nurse does not adapt their teaching style, and materials to the new audience, it will be a barrier.

When arranging for the delivery of medical equipment to the client’s home, the nurse case manager is functioning in the role of a coordinator. In this role, the nurse coordinates the delivery of services and resources to meet the needs of the client.

Choice A is not the correct answer because an advocate represents and defends the rights and interests of the client.

Choice B is not the correct answer because a site locator identifies and secures appropriate locations for services or resources.

Choice C is not the correct answer because an educator provides information and teaches skills to clients and their families.