A nurse is leading a group family therapy session for a mother, father, and two adolescent siblings. Which of the following statements should the nurse recognize as an example of effective communication among family members?
"Please do not raise your voice at the children. I am the one who left dishes in the sink."
"Can you tell me the reason you get upset each time I go to the mall?"
"If you keep saying that, I will tell everyone what you did last night."
"She is always bossing me around. Should she do that?"
The Correct Answer is B
Choice A Reason:
This statement reflects an attempt to de-escalate a potential conflict by taking responsibility for an action that may have caused distress. However, it does not directly invite dialogue or understanding between family members. Effective communication in family therapy aims to foster open and empathetic dialogue, where members feel heard and understood.
Choice B Reason:
Asking for clarification on emotions connected to specific events is a hallmark of effective communication. This statement opens the door for the family member to share their feelings and for others to understand the perspective behind the emotions. It encourages a non-confrontational exchange of thoughts and feelings, which is essential in family therapy to promote healing and understanding.
Choice C Reason:
This statement is an example of a threat, which can lead to increased tension and conflict within the family. It is counterproductive to the goals of family therapy, which include improving communication and resolving conflicts in a constructive manner. Effective communication should be free of coercion and intimidation.
Choice D Reason:
While this statement may reflect a feeling or concern within the family dynamic, it is framed as an accusation rather than an invitation to discuss the behavior or its impact. Effective communication involves expressing one's own feelings and needs without making judgments about others' actions.
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Correct Answer is D
Explanation
Choice A reason:
Stop the car in the client’s driveway and call the authorities. This statement is wrong because stopping in the driveway could escalate the situation and put the nurse in immediate danger. The nurse should avoid any actions that might provoke the client or put herself in harm’s way.
Choice B reason:
Honk the car horn to get the client’s attention. This statement is wrong because honking the horn could startle the client, potentially leading to a violent reaction. Sudden loud noises can exacerbate agitation in individuals with schizophrenia.
Choice C reason:
Calmly speak the client’s name out of the car window. This statement is wrong because engaging with the client directly while they are armed is unsafe and could provoke aggression. The nurse should avoid direct interaction until the situation is secured.
Choice D reason:
Keep driving in a path that is going away from the client’s house. This is the correct action as it ensures the nurse’s safety by distancing herself from the potentially dangerous situation. Once at a safe distance, the nurse can contact the authorities for assistance.
Correct Answer is D
Explanation
Choice A Reason:
Passive-aggressive communication involves expressing negative feelings indirectly rather than openly addressing them. It often manifests as sarcasm, backhanded compliments, or subtle digs. In this scenario, the client is directly stating their preference without any indirect negativity, so it is not passive-aggressive.
Choice B Reason:
Aggressive communication is characterized by speaking in a way that violates or disrespects others. It often includes yelling, interrupting, or demeaning language. The client's statement does not display any of these characteristics; instead, it is a straightforward expression of their wish.
Choice C Reason:
Nonassertive communication, also known as passive communication, occurs when individuals fail to express their thoughts or feelings, or they do so without confidence. The client in the garden is clearly stating their desire to plant the sunflower, which is not indicative of a nonassertive pattern.
Choice D Reason:
Assertive communication is the act of expressing one's opinions, feelings, and needs in a clear, direct, and respectful way. It involves standing up for oneself while also considering the rights and feelings of others. The client's statement, "I would really like to plant the sunflower," is a clear, direct expression of their preference, making it an assertive form of communication.
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