A nurse manager insists on ensuring that a patient receives the treatment that is customary for the condition, despite the patient's inability to pay. The nurse manager is:

Choice A reason: This is the appropriate response as it addresses the immediate need for support and ensures that the incident is properly recorded.

Choice B reason: While education and training in self-defense may be beneficial, it is not the immediate concern following such an incident.

Choice C reason: Encouraging the nurse to view physical assault as a normal part of care is inappropriate and can lead to a harmful work environment.

Choice D reason: Providing access to a lawyer may be necessary if the nurse decides to take legal action, but the initial response should focus on support and documentation.

Choice A reason: Paid nonproductive time typically includes periods when staff members are compensated but are not directly engaged in productive work, such as providing patient care. This includes vacation time, holiday time, and sick time. These are standard components of nonproductive time that must be accounted for in staffing schedules to ensure adequate coverage and maintain operational efficiency.

Choice B reason: Paid hours minus meeting time does not accurately represent nonproductive time. While meeting time may not be directly related to patient care, it is generally considered productive work time as it contributes to staff development and operational planning.

Choice C reason: Work time and educational time are considered productive time because they contribute to patient care and staff development, respectively. Holiday time can be considered nonproductive, but when combined with work and educational time, it does not accurately reflect nonproductive time alone.

Choice D reason: Paid hours minus worked hours could theoretically represent nonproductive time; however, this is an overly simplistic view. Nonproductive time should account for specific types of leave that are planned and predictable, such as vacation and sick leave, rather than just the difference between paid and worked hours.