A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
Foods like carrots and hot dogs can pose a choking hazard due to their shape and texture. Cutting these foods into small, manageable pieces reduces the risk of choking by making them easier to chew and swallow safely.
A. Toddlers should always be closely supervised while eating, regardless of the types of foods being given. Supervision helps to ensure that toddlers are eating safely and can receive prompt assistance if they experience any difficulties or choking incidents.
B. While it is important for toddlers to play with age-appropriate toys, this instruction is not directly related to preventing choking incidents specifically.
D. Peanuts are considered a high-risk food for choking, and even if the shell has been removed, they can still pose a choking hazard to toddlers.
Correct Answer is D
Explanation
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
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