A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?

Review clinic wait times within the last 3 months

Creating a policy where the clinic staff must call to remind clients of their appointments

Reviewing client satisfaction surveys within the last 3 months

Creating a policy where the clinic staff must room a client within 10 min of their appointment time

Answer and Explanation

The Correct Answer is D

Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.

A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.

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Correct Answer is B

Explanation

Surveillance involves the ongoing systematic collection, analysis, interpretation, and dissemination of health data to monitor and understand health problems. By attending the APHA meeting, the nurse may engage in surveillance indirectly by staying informed about current public health issues, emerging trends, and new research findings presented at the conference.

A. Linkages involves connecting individuals and communities with needed personal health services and ensuring the provision of healthcare when otherwise unavailable.

C. Evaluation involves assessing the effectiveness, accessibility, and quality of population-based health programs and services.

D. Policy development involves advocating for and promoting public health policies, laws, and regulations that support the health of populations.

A. Prepare a plan to address a health issue in a specific area of the city B. Post the analyzed findings on the health department section of the city's website C. Conduct focus groups with local residents to discuss their usage of public health services. D. Educate members of a vulnerable population identified in the assessment about available public health services.

Correct Answer is B

Explanation

A. As part of the core function of assessment in public health, the information gathered from the community health assessment should be utilized to inform decision-making and planning for public health interventions. However, the utility should cover the entire region and not just a specific area.

B. Posting the analyzed findings on the city's website increases their accessibility by the members and hence utilized widely for decision-making.

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A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A community health nurse attends the American Public Health Association (APHA) meeting annually to stay current in the field and to interact with colleagues across the country. Which of the core functions of epidemiology is the nurse engaged in?

Correct Answer is B

Explanation

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Correct Answer is B

Explanation

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