A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
Health literacy refers to a person's ability to obtain, process, and understand basic health information and services to make appropriate health decisions. The statement indicates a preference for receiving information orally rather than through written materials, which may indicate challenges with reading comprehension or a preference for verbal communication.
Correct Answer is C
Explanation
The leading cause of death among children aged 5 to 9 years is unintentional drowning, particularly in swimming pools or open water. Therefore, implementing a program at the local recreation center offering free swim and water safety courses would be an appropriate prevention intervention.
A, B, and D may be valuable prevention programs addressing other important health concerns, but they do not specifically target the leading cause of death among children aged 5 to 9 years.
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