A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
When the care plan is not followed during a home visit, the first step for the nurse should be to discuss with the family what changes or challenges have occurred that prevented them from following the plan of care. This approach allows the nurse to gain insight into any barriers or issues the family may be facing, which can then inform the next steps in revising or adapting the care plan to better suit the family's needs and circumstances.
Correct Answer is C
Explanation
As a client advocate, the nurse's role is to respect the client's autonomy and right to make their own decisions about their health, even if those decisions may not align with medical advice. This approach maintains a therapeutic relationship and respects the client's autonomy while still offering support and resources.
A. is coercive and not respectful of the client's autonomy.
B. involves reporting the client's refusal to comply, which does not respect the client's right to make their own decisions.
D. involves involving the client's family without the client's consent, which undermines the client's autonomy and privacy.
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