An experience of intense conflict or pressure that is greater than the person's immediate ability to solve or handle is termed

A. “Ms. Smith, you're wrong about that. Of course, we care.”

This is dismissive and invalidates her feelings. It shuts down communication rather than exploring her emotions.

B. “Ms. Smith, maybe the doctor can change the dosage of your medication. That will make you feel better.”

This jumps to a solution without first understanding the cause of her feelings. It also medicalizes emotional distress prematurely.

C. “I care or I wouldn't continue to work here.”

This response shifts focus to the nurse and may appear defensive or self-serving.

D. “Like nobody cares? Please tell me more about what you are feeling.”

This is a therapeutic response that encourages Ms. Smith to open up and feel heard. It uses reflection and invites further discussion.

A. Depression:

Depression involves feelings of sadness, hopelessness, and lack of energy, not attributing one’s feelings to others.

B. Sublimation:

Sublimation is a positive defense mechanism where unacceptable impulses are transformed into constructive activities (e.g., channeling anger into sports).

C. Projection:

Projection is a defense mechanism where a person attributes their own unwanted feelings or traits onto others. Ms. J. feels inadequate but accuses coworkers of incompetence.

D. Phobia:

A phobia is an irrational fear of a specific object or situation. This scenario does not reflect fear, but rather misplaced feelings of inadequacy.