A young mother who fractured her leg is sobbing with her face hidden behind her hands. She says to the nurse, "I will not be able to work for at least 2 months. Without my job, I cannot pay my bills or take care of my baby. I am alone and do not have anyone to help me." Which response by the nurse accurately conveys empathy?
"I can see that you are hesitant about relying on others because of low self-esteem."
"You seem worried about how you will be able to take care of yourself and your baby."
"Why do you think that no one cares about you or will refuse to help you?"
"I am sorry that you are uncomfortable with asking others for help right now."
The Correct Answer is B
A. This statement makes an assumption about the mother’s self-esteem, which is not appropriate for expressing empathy.
B. This response acknowledges the mother’s worries and shows empathy for her situation.
C. This question challenges the patient’s beliefs rather than expressing empathy and support.
D. This statement minimizes the patient’s feelings and focuses on their discomfort rather than offering empathy.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
A. This statement is non-assertive and shows a willingness to sacrifice personal needs rather than clearly delegating a task.
B. This statement is aggressive and confrontational, focusing on punishment rather than constructive communication.
C. This statement clearly defines the task, sets expectations, and is assertive about the priority of client care while acknowledging the assistant's needs.
D. This statement is directive and dismisses the assistant’s needs, which is not an effective or empathetic way to delegate tasks.
Correct Answer is A
Explanation
A. Briefly stating a reason and suggesting a solution is an effective and assertive way to say no.
B. Providing a detailed excuse is unnecessary and can be seen as over-explaining.
C. Projecting the voice and giving several excuses can come off as defensive and unassertive.
D. Hesitation and avoiding eye contact undermine the effectiveness of saying no.
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