A 9-month-old baby who is developmentally delayed is tested for genetic abnormalities. A representative from the client's medical insurance company calls the nurses' station on the phone and asks for the results of the tests. How can the nurse best respond to this request?
Refuse to give the information over the phone.
Give a noncommittal response that "everything is normal" even though it is untrue.
Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway.
Tell the representative that the test results are not back yet.
The Correct Answer is A
A) Refuse to give the information over the phone:
This option respects the patient's confidentiality and is the best course of action. Sharing sensitive medical information over the phone without proper verification and consent is not appropriate.
B) Give a noncommittal response that "everything is normal" even though it is untrue:
Providing false information compromises the integrity of the healthcare professional and can lead to serious consequences if discovered. It's essential to be honest and accurate when sharing medical information.
C) Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway:
Sharing medical information without proper consent, especially over the phone, is a violation of patient privacy and confidentiality. Insurance payment does not negate the need for patient consent and confidentiality.
D) Tell the representative that the test results are not back yet:
If the results are not yet available, it is appropriate to inform the insurance representative truthfully. However, if the results are available, the nurse should not provide them without proper authorization.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
Justice: Justice refers to the principle of fairness and equality in the distribution of resources and treatments. It involves treating individuals and groups fairly and equally, ensuring that everyone has access to the same healthcare services without discrimination.
Fidelity: Fidelity, also known as faithfulness or loyalty, is the ethical principle that relates to keeping promises and agreements. In the context of healthcare, fidelity means being faithful to the commitments made to patients, colleagues, and the profession. It involves being loyal to the trust that patients place in healthcare professionals.
Veracity: Veracity is the principle of truthfulness and honesty. It involves being truthful and transparent with patients, providing them with accurate and honest information about their condition, treatment options, and potential outcomes. Healthcare professionals should not deceive or withhold important information from patients.
Beneficence: Beneficence is the ethical principle of doing good or promoting the well-being of patients. It involves taking actions that benefit patients and promote their welfare. Healthcare professionals have a moral obligation to act in the best interests of their patients and to provide interventions and treatments that are beneficial and minimize harm.
Correct Answer is B
Explanation
A) Restore the client's system to an optimal state of balance:
This statement is not accurate for tertiary intervention. Tertiary intervention primarily focuses on managing and preventing complications or disabilities resulting from an illness or condition. It does not necessarily aim to restore the client's system to an optimal state of balance, as that is more aligned with primary and secondary prevention strategies.
B) Treating symptoms that stressors have already produced:
This statement is correct. Tertiary intervention aims to address and manage the symptoms, disabilities, or complications that have resulted from stressors or illnesses. It focuses on providing appropriate treatments, rehabilitation, and support to improve the client's quality of life and prevent further complications.
C) Preventing symptoms caused by environmental stressors:
This statement is not accurate for tertiary intervention. Tertiary intervention deals with managing existing symptoms or complications rather than preventing new symptoms caused by environmental stressors.
D) Teaching cultural perspectives of environmental stressors:
This statement is not directly related to tertiary intervention. Tertiary intervention focuses on providing medical treatments, therapies, and support to individuals with existing conditions, rather than teaching cultural perspectives.
Whether you are a student looking to ace your exams or a practicing nurse seeking to enhance your expertise , our nursing education contents will empower you with the confidence and competence to make a difference in the lives of patients and become a respected leader in the healthcare field.
Visit Naxlex, invest in your future and unlock endless possibilities with our unparalleled nursing education contents today
Report Wrong Answer on the Current Question
Do you disagree with the answer? If yes, what is your expected answer? Explain.
Kindly be descriptive with the issue you are facing.