A 9-month-old baby who is developmentally delayed is tested for genetic abnormalities. A representative from the client's medical insurance company calls the nurses' station on the phone and asks for the results of the tests. How can the nurse best respond to this request?
Refuse to give the information over the phone.
Give a noncommittal response that "everything is normal" even though it is untrue.
Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway.
Tell the representative that the test results are not back yet.
The Correct Answer is A
A) Refuse to give the information over the phone:
This option respects the patient's confidentiality and is the best course of action. Sharing sensitive medical information over the phone without proper verification and consent is not appropriate.
B) Give a noncommittal response that "everything is normal" even though it is untrue:
Providing false information compromises the integrity of the healthcare professional and can lead to serious consequences if discovered. It's essential to be honest and accurate when sharing medical information.
C) Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway:
Sharing medical information without proper consent, especially over the phone, is a violation of patient privacy and confidentiality. Insurance payment does not negate the need for patient consent and confidentiality.
D) Tell the representative that the test results are not back yet:
If the results are not yet available, it is appropriate to inform the insurance representative truthfully. However, if the results are available, the nurse should not provide them without proper authorization.
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Related Questions
Correct Answer is A
Explanation
A) A framework for decision-making:
A code of ethics provides a framework that guides professionals in making ethical decisions. It offers principles and standards to help individuals navigate complex ethical dilemmas in their practice.
B) A collection of static rules:
While a code of ethics does contain specific rules and guidelines, it's not merely a static collection of rules. It includes broader ethical principles and values that professionals are expected to uphold.
C) A group of legally binding values:
While the principles in a code of ethics are important and often supported by laws and regulations, the code itself is not a set of legally binding rules. Violating the code might have professional consequences but doesn't necessarily result in legal penalties.
D) The "ball and chain" of the profession:
This phrase is not an accurate or respectful description of a code of ethics. A code of ethics is a professional responsibility and helps maintain high standards of practice and ethical conduct.
Correct Answer is D
Explanation
King: Imogene King developed the Theory of Goal Attainment, a nursing theory that focuses on the nurse and patient interacting to achieve goals.
Orem: Dorothea Orem developed the Self-Care Deficit Nursing Theory, which emphasizes the patient's self-care needs.
Watson: Jean Watson developed the Theory of Human Caring, which emphasizes the importance of the nurse-patient relationship and the concept of caring in nursing practice.
Wellington-Smith: There is no widely known nursing theorist by this name, making it the correct answer for this question.
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