A 9-month-old baby who is developmentally delayed is tested for genetic abnormalities. A representative from the client's medical insurance company calls the nurses' station on the phone and asks for the results of the tests. How can the nurse best respond to this request?
Refuse to give the information over the phone.
Give a noncommittal response that "everything is normal" even though it is untrue.
Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway.
Tell the representative that the test results are not back yet.
The Correct Answer is A
A) Refuse to give the information over the phone:
This option respects the patient's confidentiality and is the best course of action. Sharing sensitive medical information over the phone without proper verification and consent is not appropriate.
B) Give a noncommittal response that "everything is normal" even though it is untrue:
Providing false information compromises the integrity of the healthcare professional and can lead to serious consequences if discovered. It's essential to be honest and accurate when sharing medical information.
C) Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway:
Sharing medical information without proper consent, especially over the phone, is a violation of patient privacy and confidentiality. Insurance payment does not negate the need for patient consent and confidentiality.
D) Tell the representative that the test results are not back yet:
If the results are not yet available, it is appropriate to inform the insurance representative truthfully. However, if the results are available, the nurse should not provide them without proper authorization.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
It can be processed and stored for up to ten years: The storage duration of recovered tissue depends on the specific type of tissue and the storage methods. While some tissues can be stored for extended periods, the statement is overly generalized and may not apply to all types of tissue.
Recovered pediatric heart valves can be used in the elderly: This statement is true. Heart valves from pediatric donors can often be used in elderly patients. The size and quality of the valves are important factors, and pediatric valves can be resized for transplantation into older recipients.
A transplanted kidney must be replaced every year: This statement is false. Kidney transplants are intended to be permanent solutions. While there can be complications or issues that might require medical attention, replacing the kidney every year is not a standard or necessary practice.
Because the cause of death of the donor is known, testing for disease is not necessary: This statement is false. Even if the cause of death is known, rigorous testing for diseases, especially communicable diseases, is essential to ensure the safety of the transplant recipient. Testing helps prevent the transmission of infections from the donor to the recipient.
Correct Answer is D
Explanation
King: Imogene King developed the Theory of Goal Attainment, a nursing theory that focuses on the nurse and patient interacting to achieve goals.
Orem: Dorothea Orem developed the Self-Care Deficit Nursing Theory, which emphasizes the patient's self-care needs.
Watson: Jean Watson developed the Theory of Human Caring, which emphasizes the importance of the nurse-patient relationship and the concept of caring in nursing practice.
Wellington-Smith: There is no widely known nursing theorist by this name, making it the correct answer for this question.
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