The risk manager informs the nurse manager of an orthopedic unit that her unit has had an increase in incident reports related to patients falling during the 11-7 shift. The nurse manager knows that the first step in Quality Management is to:

Analyze the cause of the problem.

Define the problem.

Measure the problem.

Solve the root cause.

Answer and Explanation

The Correct Answer is B

Choice A reason: While analyzing the cause is an important part of the process, it cannot be effectively done without first having a clear definition of what the problem is.

Choice B reason: Defining the problem is crucial as it sets the stage for all subsequent steps in the Quality Management process. It ensures that everyone understands what the issue is and agrees on its importance.

Choice C reason: Measuring the problem is necessary to understand its extent and impact, but it comes after the problem has been defined and before solutions are considered.

Choice D reason: Solving the root cause is the ultimate goal, but it is a later step that follows defining, analyzing, and measuring the problem.

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Correct Answer is D

Explanation

Choice A reason: Change involving many layers in an organization can lead to resistance due to complexity and the potential disruption of established processes. However, it is not the most likely cause of resistance compared to a direct threat to personal security.

Choice B reason: While workers being satisfied with current practice may lead to some resistance to change, it is generally less intense than resistance caused by perceived threats to personal security.

Choice C reason: Involvement of non-professional workers in change might create resistance, especially if they feel undervalued or excluded from the decision-making process. However, this is not as significant a factor as a perceived threat to personal security.

Choice D reason: A perceived threat to personal security is the most likely cause of resistance to change. Individuals tend to resist changes that they believe could harm their well-being, job security, or personal safety.

A. Purchase software to track time spent on all activities. B. Reorganize personal and work spaces. C. Determine what activities take up so much of the time and energy. D. Determine personal and professional goals.

Correct Answer is D

Explanation

Choice A reason: Purchasing software may help with tracking activities, but it is not the first step in managing time effectively. It does not address the underlying issues of time management.

Choice B reason: Reorganizing spaces can be helpful, but without clear goals, it may not lead to effective time management.

Choice C reason: Identifying time-consuming activities is important, but it should come after setting clear goals to provide direction for prioritization.

Choice D reason: Determining personal and professional goals is the first step in time management as it allows the manager to prioritize activities and align them with their objectives.

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The risk manager informs the nurse manager of an orthopedic unit that her unit has had an increase in incident reports related to patients falling during the 11-7 shift. The nurse manager knows that the first step in Quality Management is to:

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Naxlex Comprehensive Predictor Exams

Resistance is most likely to occur when change:

Correct Answer is D

Explanation

A nurse manager has decided that it is essential to institute some personal time management steps to balance work and home life. The manager's first step should be to:

Correct Answer is D

Explanation

To reduce the incidence of falls in a skilled nursing unit, the nurse manager contacts the risk manager. Risk management is a process that attempts to identify potential hazards and:

A nurse on a 6th-floor medical/surgical unit is advised that a severe weather code has been activated. Which of the following actions should the nurse take? (Select all that apply.)

A nurse intervenes when a client attempts to harm herself on the unit. During the interaction, the client slaps the nurse across the face, as a manager, it is important that you:

How can a leader deal fairly with employees who fail to meet established standards of care?

Before terminating an employee, a nurse manager must:

A newly licensed nurse is preparing to insert an IV catheter in a client. Which of the following sources should the nurse use to review the procedure and the standard at which it should be performed?

Decentralization occurs when:

As a nurse manager, you want to institute point-of-care devices on your unit. The rationale that you provide to support the point-of-care devices includes (select all that apply):